Patients who are requesting an appointment will need to telephone the surgery from 8:30am. The Friary Surgery now operates a triage system so all patients are asked to telephone the surgery and leave their details and an up to date telephone number that the Advanced Nurse Practitioner or GP can contact you on. There will be no appointment requests taken at the reception desk.
The reception desk will not be open until 9am, however, if you have a pre-arranged appointment before 9am please use the automated check-in system to alert the Advanced Nurse Practitioner or GP that you are here for your appointment.
As a result of government changes, patients are now registered with the practice rather than with an individual GP.
More specialised procedures, such as coil fitting and minor surgery will be booked in advance and organised by the practice. Patients will then be contacted by the practice to inform them of the date and time of the appointment.
An appropriate health care professional will always be available to provide telephone advice, or if a face-to-face appointment is required.
The GPs do not make or take telephone calls in the afternoons.
Appointments are for 10 minutes but some patients’ problems take longer than others. Please be patient if there is some delay. If you feel you will need a longer appointment than usual please let the receptionist know and we will try to make provision for this.
Cancellations – it is essential that you telephone if you cannot keep your appointment. Even at short notice, we can usually allocate your appointment to someone else.